Customer Services

If you have a positive Covid-19 diagnosis, you must return home immediately, where practical to do so. If this is not possible due to illness, or because you had travelled via public transport or you are with other members of a group that aren’t affected, then we can accommodate you until the symptoms have passed. Again, you will be liable for this cost in all but exceptional circumstances.

Extending your stay due to illness
This will have consequences in terms of us having to cancel or rearrange bookings (some of which may be at a higher rate due to the time of year). However, you should be able to extend your stay at a cost which is no higher than the standard rate for that period.

Please immediately inform Glasney Lodge Reception on 01326 253503 if you develop Covid-19 symptoms. You should then self-isolate in your accommodation until you can get a test. For further information about accessing PCR tests while on holiday see the Cornwall Council website.

Yes, towels are provided for our guests.

Parking is available on campus for all guests. We operate a drop-off system so you can unload luggage outside of your room. There are multiple car parks across the campus which are within a short 5-10 minute walk from your accommodation. If you have accessibility requirements, please contact us – booking@fxplus.ac.uk

Our Glasney Rooms and Glasney Flats are self catering. Catering packages can be pre-booked for your group if required. The Stannary Restaurant is open Monday to Friday serving a full English Breakfast – see options here. Koofi, our licensed Café is also open daily, serving pastries, breakfast baps and barista coffee for breakfast.

There is a shared kitchen in each corridor which you are welcome to use to prepare your own breakfast. This is a shared space so please respect fellow guests and clean up after yourself.