Customer Services

Customer Services

Below you can find helpful customer information for staying with Cornwall Plus. If you cannot find what you are looking for, please do not hesitate to get in get in touch.


Already booked? Get all the information you need before arriving now!


Please read our terms and conditions to booking with Cornwall Plus.


Check out our Frequently Asked Questions to get quick answers.


We operate a drop-off system upon arrival. Read more about our parking policy.


If you have a disability, get in contact so we can help you organise your trip.


Visiting Cornwall with a large group? Read the terms and conditions now.


Already booked? Get all the information you need before arriving now!


Can’t find the answer you are looking for? Give us a call or email us.


Customer Services Accessibillity Information

At Cornwall Plus, we take every reasonable measure to ensure that our bedrooms are suitable to all our guests’ needs. However, if you do have specific accessibility requirements, please ensure that you discuss these requirements with our Lettings Team prior to booking. To ensure that we are able to meet your needs prior to arrival contact our Customer Services Team by telephone or email:

T: 01326-370421

If you will be using our seminar rooms, a new accessibility guide covers 60 venues, 100 teaching spaces, ten routes and includes parking, hearing loops, walking distances and accessible toilets. Search the AccessAble website for specific building names/seminar rooms, e.g. Daphne du Maurier, Peter Lanyon.


Frequently Asked Questions

Cant find the answer you are looking for? Contact us! Our customer services team will be happy to help!

What if I have a positive Covid-19 diagnosis?

If you have a positive Covid-19 diagnosis, you must return home immediately, where practical to do so. If this is not possible due to illness, or because you had travelled via public transport or you are with other members of a group that aren’t affected, then we can accommodate you until the symptoms have passed. Again, you will be liable for this cost in all but exceptional circumstances.

Extending your stay due to illness
This will have consequences in terms of us having to cancel or rearrange bookings (some of which may be at a higher rate due to the time of year). However, you should be able to extend your stay at a cost which is no higher than the standard rate for that period.

What if I develop COVID-19 symptoms?

Please immediately inform Glasney Lodge Reception on 01326 253503 if you develop Covid-19 symptoms. You should then self-isolate in your accommodation until you can get a test. For further information about accessing PCR tests while on holiday see the Cornwall Council website.

Are towels provided?

Yes, towels are provided for our guests.

Is there parking?

Parking is available on campus for all guests. We operate a drop-off system so you can unload luggage outside of your room. There are multiple car parks across the campus which are within a short 5-10 minute walk from your accommodation. If you have accessibility requirements, please contact us –

Can I bring my pet?

No, with the exception of guide dogs, pets are not allowed in the accommodation on campus. If you are bringing a guide dog, please advise us in advance of your arrival.

How far away is the beach?

There are four beaches in Falmouth, which is approximately a 15 minute drive from the campus. Gyllyngvase Beach is a popular beach with a large car park, water sports facilities, rock pools, gardens and a wonderful café bistro situated right on the beach. For further details of the other beaches and local visitor attractions, please see the Explore Cornwall pages on this website.

Can I use the Sports Centre?

The Sports Centre is available for court hire and use of the gym and fitness classes. A range of fitness classes for all abilities (zumba, kettle bells, spinning) are running throughout the week. Please visit or call the Sports Centre for the latest admission prices – 01326 370770.

How secure are the rooms?

Access to rooms is controlled by security keys or fobs. Individual bedrooms for Glasney Rooms are also accessed via keys which will be issued at check-in. Please note, bedrooms do not lock automatically behind you and guests are responsible for ensuring that they lock their rooms when necessary.

Is there a lounge area?

There is no lounge area or soft seating area for Glasney Rooms or the 7-bed Glasney Flats. 1 bed-Glasney Flats do have a lounge with soft seating.

Is breakfast provided?

Our Glasney Rooms and Glasney Flats are self catering. Catering packages can be pre-booked for your group if required. The Stannary Restaurant is open Monday to Friday serving a full English Breakfast – see options here. Koofi, our licensed Café is also open daily, serving pastries, breakfast baps and barista coffee for breakfast.

There is a shared kitchen in each corridor which you are welcome to use to prepare your own breakfast. This is a shared space so please respect fellow guests and clean up after yourself.

Is Wi-Fi available?

Free Wi-Fi is available. Log-on details are available at Glasney Lodge reception and will be in your room.

Can I have an extra bed in my room?

No extra beds are provided in any of the rooms at any of our properties. Rooms are not large enough for additional beds.

Do you provide travel cots?

Travel cots are not provided for any of our properties. You are welcome to bring your own small travel cot, but you are strongly advised to ensure that fire exits are kept clear at all times. We advise that any cot is positioned at the window side of the bed.

Can I have more than two people in my room?

No. Due to fire safety regulations the double en suite rooms are for a maximum of two people. There is no capacity for extra beds in the bedrooms.

Can I leave my luggage at reception?

Yes, subject to availability.

Are bed linen and towels provided?

Yes. One hand towel and one bath towel is provided per person and beds are fully made. You can request additional pillows or duvets from reception should you need them.

Do I need to let you know when I am arriving?

No. Glasney Lodge Reception is open 24 hours a day so your key will always be available for collection for your check in time.

What time is check in and check out?

Check in time is 4pm onwards. Check out by 10am.

Our Terms and Conditions

The cancellation policy, terms and conditions for your booking and for your stay are outlined below:
See Booking Terms and Conditions that apply for guests staying at Glasney Rooms, Glasney Flats and Tremough Barton Cottages. If you have any questions contact our customer service team here!

Booking Terms and Conditions

Please read our terms and conditions to booking with Cornwall Plus. 

Please note that payment will be taken in full at the time of booking. You should refer to our full T&Cs before making your booking.


Website Terms and Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cornwall Plus’s relationship with you in relation to this website. 


Group Terms and Conditions

By requesting the services of Cornwall Plus Limited via the Campus & Commercial Events Team (“CCE”) through a booking contract, you are offering to enter into a contract with
Cornwall Plus. Please read these Terms and Conditions prior to booking.


Contact us

Get in contact for more information on what packages we can offer. Also sign up to our mailing list for exclusive discounts and news about the 2020 season.

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