Below you can find helpful customer information for staying with Cornwall Plus. If you cannot find what you are looking for, please do not hesitate to get in get in touch.
Customer Services Accessibillity Information
At Cornwall Plus, we take every reasonable measure to ensure that our bedrooms are suitable to all our guests’ needs. However, if you do have specific accessibility requirements, please ensure that you discuss these requirements with our Lettings Team prior to booking. To ensure that we are able to meet your needs prior to arrival contact our Customer Services Team by telephone or email:
If you will be using our seminar rooms, a new accessibility guide covers 60 venues, 100 teaching spaces, ten routes and includes parking, hearing loops, walking distances and accessible toilets. Search the AccessAble website for specific building names/seminar rooms, e.g. Daphne du Maurier, Peter Lanyon.
Frequently Asked Questions
Cant find the answer you are looking for? Contact us! Our customer services team will be happy to help!
What if I have a positive Covid-19 diagnosis?
If you have a positive Covid-19 diagnosis, you must return home immediately, where practical to do so. If this is not possible due to illness, or because you had travelled via public transport or you are with other members of a group that aren’t affected, then we can accommodate you until the symptoms have passed. Again, you will be liable for this cost in all but exceptional circumstances.
Extending your stay due to illness
This will have consequences in terms of us having to cancel or rearrange bookings (some of which may be at a higher rate due to the time of year). However, you should be able to extend your stay at a cost which is no higher than the standard rate for that period.
What if I develop COVID-19 symptoms?
Please immediately inform Glasney Lodge Reception on 01326 253503 if you develop Covid-19 symptoms. You should then self-isolate in your accommodation until you can get a test. For further information about accessing PCR tests while on holiday see the Cornwall Council website.
Are towels provided?
Yes, towels are provided for our guests.
Is there parking?
Parking is available on campus for all guests. We operate a drop-off system so you can unload luggage outside of your room. There are multiple car parks across the campus which are within a short 5-10 minute walk from your accommodation. If you have accessibility requirements, please contact us – email@example.com
Can I bring my pet?
How far away is the beach?
Can I use the Sports Centre?
How secure are the rooms?
Is there a lounge area?
Is breakfast provided?
Our Glasney Rooms and Glasney Flats are self catering. Catering packages can be pre-booked for your group if required. The Stannary Restaurant is open Monday to Friday serving a full English Breakfast – see options here. Koofi, our licensed Café is also open daily, serving pastries, breakfast baps and barista coffee for breakfast.
There is a shared kitchen in each corridor which you are welcome to use to prepare your own breakfast. This is a shared space so please respect fellow guests and clean up after yourself.
Is Wi-Fi available?
Can I have an extra bed in my room?
Do you provide travel cots?
Can I have more than two people in my room?
Can I leave my luggage at reception?
Are bed linen and towels provided?
Do I need to let you know when I am arriving?
What time is check in and check out?
Our Terms and Conditions
The cancellation policy, terms and conditions for your booking and for your stay are outlined below:
See Booking Terms and Conditions that apply for guests staying at Glasney Rooms, Glasney Flats and Tremough Barton Cottages. If you have any questions contact our customer service team here!
Booking Terms and Conditions
Please read our terms and conditions to booking with Cornwall Plus.
Please note that payment will be taken in full at the time of booking. You should refer to our full T&Cs before making your booking.
Website Terms and Conditions
Group Terms and Conditions
By requesting the services of Cornwall Plus Limited via the Campus & Commercial Events Team (“CCE”) through a booking contract, you are offering to enter into a contract with
Cornwall Plus. Please read these Terms and Conditions prior to booking.
Get in contact for more information on what packages we can offer. Also sign up to our mailing list for exclusive discounts and news about the 2020 season.